What top786 collects when you open an account
We ask for a short set of details at sign-up and add to them as you play. Nothing is collected in the background beyond what the app needs in order to run. The table below shows the categories we hold, the kind of information involved, and the job each one does.
| Category | What it includes | Why it is held |
|---|---|---|
| Account details | Name, mobile number, date of birth, district, language preference | To open the account and keep one login per person |
| Payment records | Wallet or bank used, amount in taka, sender number, reference code, timestamp | To credit deposits and pay withdrawals |
| Gameplay records | Game name, stake, round result, session length | To settle bets, pay winnings and review disputes |
| Device and app data | Phone model, Android version, app build, connection address | To block duplicate logins and flag unusual sessions |
| Support messages | Live chat transcripts and the documents you send | So we do not ask you the same question twice |
The mobile number is the field we treat as your key. Logging in, password recovery and withdrawal requests all run through it, so keep it current. If you change SIM, update the number in your profile before you ask for a payout. A stale number is the most common reason a payment sits unclaimed for days.
How the details are used on our side
Your file is used for four jobs: running your account, settling bets and payments, spotting fraud and duplicate accounts, and answering your questions. That is the whole list. Anything outside those four needs your agreement first.
We do not sell personal data, and we do not rent player lists to agents or tip sellers. Marketing messages are optional. You can switch them off in your profile and keep playing as before, and the switch takes effect the same day.
Part of this work is automated. Our system raises a flag when the device, the location or the payment pattern looks unlike your usual play. A flag never closes an account on its own. A member of the risk team reads the case first, and if something is blocked you get a message in live chat that explains the reason.
Money in and out through bKash, Nagad, Rocket and bank
Most players here move money through mobile wallets, so payment records are the busiest part of your file. For every deposit and every withdrawal we store the amount in taka, the method used, the sending number, the reference code and the time it happened.
Deposits are credited in about 2 minutes and start from ৳450. Withdrawals usually arrive in around 10 minutes, the smallest payout is ৳800, and the entry tier allows ৳95,000 a day. We never ask for your wallet PIN or your wallet password. Anyone who does is not from top786.
Wallet statements are shared with our payments team, and with the wallet operator only when a transfer has to be traced. We send the reference and the amount, not your game history.
Who inside top786 can see your file
Access is limited by role. Support agents see your name, number and ticket history. The payments team sees transaction records. Risk and finance see the full file. No employee can open every field at once, and each look-up is logged.
- Support and chat staff: identity basics, balance, recent tickets.
- Payments team: wallet and bank records, payout queue.
- Risk and finance: the full account file, document images included.
- Hosting and messaging suppliers: only the data needed for the service to work, under a written contract.
Document checks before your first payout
Before your first withdrawal we ask for one photo ID: national ID card, passport or driving licence. The check exists to stop someone else from cashing out a balance that is not theirs. Send a clear picture where all four corners and the number are readable.
Review takes up to 12 hours, and the first payout can take about 1 hour once the document is accepted. Later withdrawals go back to the same wallet or bank account you paid from. That rule protects you if your login is ever used by another person.
How long records stay with us
Account details stay while your account is open. After you close it, we keep a limited record of deposits, withdrawals and bets for as long as our finance and reporting duties require, then delete or anonymise the rest. Chat transcripts are held for a shorter period, long enough for support to look back at recent cases.
You can ask us to close your account at any time through live chat. Closing stops marketing, stops new bets and takes your profile out of the active player list.
Your requests: a copy, a correction or closing the account
You have three practical rights: to see what we hold, to fix what is wrong, and to have the file closed. All three are handled in the same place.
-
Send the request in live chat
Open live chat from the site or the app and say what you need: a copy of your file, a correction, or closure. Ask from the account itself, not from a new number.
-
Confirm that it is you
We reply with a short check: registered mobile number, the date of your last deposit, and the last digits of the wallet you used.
-
Get a written answer
A copy of your file or confirmation of the change arrives in the same chat, usually within 12 hours. Correcting a name or a date of birth means sending the document again.
When this policy changes
Small edits happen when a payment channel or a rule changes. The date at the top of this page always shows the current version. When a change affects how your data is used, we post a note inside your account before it takes effect, so you have time to ask questions or close the account if you prefer.
Keep your login private. We will never phone you to ask for a password or a one-time code, and no staff member will ask you to install a screen-sharing app. If someone claims to be from top786 and does either, end the call and report it in live chat.
Player questions about personal data
Does top786 share my number with other players?
No. Your number is not shown on leaderboards, in chat rooms or in tournament lists. Where a display name is used publicly, you pick it yourself and can change it later without touching the details on your account file.
Can I play without sending a document?
You can open an account, deposit and play with just a mobile number. A photo ID is needed only before the first withdrawal. The document sits in a restricted folder that support staff cannot open, and it is never used for marketing.
What happens to my data if I stop playing?
An unused account stays open and quiet. Nothing changes until you ask for closure in live chat. After closure we remove your profile from the active list, stop all messages, and keep only the payment record that finance and reporting rules require.
Is my chat with support private?
Transcripts are read by support supervisors for training and by the risk team when a case is open. They are not shared with other players or with advertisers. You can ask for a copy of your own transcript at any time.